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Support
Raise a support case
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Support Hours
Our support hours are 8:30am to 5:00pm Monday–Friday. Support provided outside of these hours is charged at your afterhours rate.
For remote support, please call our support line first.
Emergency Support
For urgent issues, call us directly. If we can't answer, leave a message — it goes straight into our queue and we'll get back to you as soon as possible.
+64 7 929 2209 Remote support
Let us take a look
Start a secure remote session and a technician can view and control your screen — with your go-ahead — to fix the issue with you, in real time.
FAQ
Common questions
Yes. The tool uses end-to-end encryption and requires your explicit approval before any session begins. You can see what our technician is doing and end the session at any time.
Our support hours are 8:30am to 5:00pm, Monday to Friday. Support outside those hours is charged at your after-hours rate. For something urgent, call our support line first.
Sign in at electrify.cloud. If your team needs additional access, raise a ticket or contact your account manager.
Yes. You receive updates for acknowledgement, assignment, progress, and resolution by email. Reply to any ticket email to add more details.
Call us directly on +64 7 929 2209. If we can't answer, leave a message and it goes straight into our queue. After-hours support is charged at your after-hours rate.
Still need help?
Our team is available to assist. Reach out through any of these channels.